Business Relationship Manager in Columbus, OH at NiSource

Date Posted: 11/18/2019

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Date Posted:
  • Job ID:

Job Description



The Business Relationship Manager is the primary point of contact, relationship owner, and the IT planning lead for their assigned business function and is the conduit through which business priorities and needs are communicated and incorporated within the overall IT plan and standards. The BRM is accountable for the intake and prioritization of new capability requests as well as an escalation for issues in current capabilities and services. 

The primary responsibility of the Business Relationship Manager is to partner with Business Function areas, IT executives, Architecture, Applications, and Infrastructure leaders to create an actionable business aligned roadmap for the work IT teams will deliver. The BRM must navigate cross-functionally with executive leadership in pursuit of demand management, resource alignment, and solutions / services delivery. The incumbent is responsible for representation of business partners¿ needs to the IT organization for realization of business value through IT delivery.  In addition, provides thought leadership on industry trends and innovation opportunities for their respective business areas to be incorporated into future capabilities.

Key outcomes for success include:

  • Strong, collaborative relationships with business partners, cross-tower IT employees and external vendors & service providers
  • Aligned financial & performance expectations
  • Innovative ideas and forward-looking concepts that drive value for the business

Essential Responsibilities:

  • Understands and contributes to the business unit strategy and translates business strategy in an aligned IT strategy and portfolio of programs, projects and applications
  • Partner with Business Functions, Architecture, Applications, Infrastructure, etc. to determine feasibility of incoming business requests and to formulate financial and resource estimates
  • Close collaboration with other parts of the Business, IT departments, and service providers partners to ensure adequate and timely delivery of agreed services, in line with agreed service levels
  • Facilitate business capability definition and roadmap planning and prioritization exercises, including development of capability documentation as appropriate
  • Solicit feedback from the business functions to identify continuous improvement opportunities to increase the business value within IT initiatives and IT services
  • Oversee the analysis of trends, and advise business leaders on pertinent IT industry trends and technologies that will positively impact business outcomes and success
  • Constant awareness of evolving regulatory requirements and influence the IT stakeholders and vendors in addressing these evolutions in the most efficient way
  • Explore, maintain and leverage strategic partnership with academia research communities, industry research institutions, current and leading providers, and think tanks
  • Effectively govern and manage related budgets
  • Regularly integrate with and share lessons learned and best practices with other BRMs and IT Leads
  • Proactively identify areas of opportunity to apply existing technologies for new business demand, process improvement, and cost efficiencies
  • Contribute to continuous improvement initiatives

Key Activities / Deliverables:

  • Business aligned portfolio of projects / IT roadmap
  • Plays a key role in the demand management process
  • Creates and sustains strategic relationships with NiSource IT, business partners and external vendors & service providers


  • Bachelor¿s Degree in Information Systems Management and/or Business Administration strongly preferred
  • Strong business acumen and 10 years of business/technology management experience working with leaders to ensure IT Services are aligned to meet their objectives
  • Ability to prioritize and manage multiple projects simultaneously and at times competing deliverables
  • Ability to work in fast paced environment with tight timelines
  • Experience navigating a matrixed organization. Proven ability to work across departments collaboratively to resolve issues, drive projects to closure, achieve desired results and successfully implement change
  • Strong executive presence and skills in the areas of strategic thinking, facilitation, collaboration, negotiation, influence, process and capability modeling, value-stream mapping, problem solving, innovation, stakeholder management, and project management
  • Knowledge base of IT industry disciplines, technology, applications and IT infrastructure components, trends and leading practices
  • Excellent oral, written, organizational, and listening, communication skills
  • Strong financial acumen and experience developing business cases
  • Proven ability to lead, coach and develop others
  • Certifications such as: BRMP, PMP, Six Sigma, ITIL preferred
  • Willing to travel to NiSource business unit or Service Provider locations, as needed

Additional Information (optional):

  • Knowledge of energy and electric / gas utility industry
Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration.  Actively participate in creating and contributing to a positive work environment.

How To Apply

For immediate consideration, please apply on-line at before December 18th!

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.


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