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Lead IT Analyst - Service Governance in Columbus, OH at NiSource

Date Posted: 8/29/2018

Job Snapshot

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  • Location:
    Columbus, OH
  • Date Posted:
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Job Description



The Lead IT Analyst is a part of a Job Family, Service Governance, is responsible for the administration practices and procedures associated with the management of outsourced IT service provider contracts. This position reviews service provider proposals, identifies disparities and resolves basic issues with the service provider. This position meets with service providers both associated with issue resolution but also ongoing update and governance meetings.  The position also monitors outsourced IT service provider performance and compliance against contracts, identifies variances, and recommends corrective actions. This position may perform audits to ensure contract compliance and performance, and also collaborates with Corporate Finance to perform the analysis and reporting of the financial aspects of these services.

The Lead IT Analyst, Service Governance will facilitate input from legal resources to provide enterprise level direction on IT outsourced service provider contract relationships, scope, definition, implementation and compliance.

This position is a professional level role and provides administration for one or more outsourcing engagements that range in size, complexity and contract duration. This role functions, somewhat independently, under general direction of managers or directors and generally follows documented procedures and checklists. A successful candidate will be detail oriented, highly motivated, able to work independently, have strong communication skills, with a passion for excellence and owning their scope of work and responsibility.

Service Provider Governance establishes a Governance Model which includes 1) Relationship Management, 2) Performance Management, 3) Finance Management, and 4) Contract Management as it relates to the IT Service Providers.  This team has oversight to ensure these management processes are working to drive effective Service Provider delivery of IT services.  This team also oversees the IT ITIL processes implementation.


Preferred for Selection:

  • 6+ years of IT or Contract Management experience/ Software Asset Management / Audit and Compliance / ITIL experience
  • Bachelors Degree or equivalent work experience
  • Ability to develop and sustain solid working relationships with customers, stakeholders and vendors.
  • Strong collaboration, negotiation, communication, organization, people management, and conflict resolution skills.
  • Experience in outsourced environments and working with legal counsel
  • Advanced skills with computers, MS Office Suite, MS Project, and Visio
  • Ability to learn new concepts quickly
  • Excellent analytical abilities, including process analysis, data analysis, and problem solving 
  • Strong documentation skills and the ability to present and summarize contract details and options as required
  • Ability to assess a situation based on data and negotiate a fair outcome supported by our contract
  • Ability to assist in development of other team members and work collaboratively with others
  • Working knowledge of industry-specific regulatory requirements (i.e., SOX, FERC, State and Federal, etc.)

Additional Information (optional):

  • PMP, Six Sigma, or ITIL certification preferred 
  • IT operational/functional knowledge
Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration.  Actively participate in creating and contributing to a positive work environment.

How To Apply

For immediate consideration, please apply on-line at before September 26th!

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.


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