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Lead IT Analyst in Columbus, OH at NiSource

Date Posted: 1/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Date Posted:
  • Job ID:

Job Description


This role reports to the Director IT Infrastructure and works closely with Architecure functions and Service Providers to manage Infrastructure Operations, Infrastructure Services and related financial planning.  To accomplish this, the role will also be accountable for monitoring Infrastructure Service Provider performance to quality and timeliness of contracted services are being met.

Key outcomes for success include:

  • Alignment with service providers on delivery of initiatives
  • Initiatives such as cost savings meet their objectives and goals
  • Timely and accurate forecasting of initiatives
  • Effective communication of risks and issues
  • Well managed Service Level Agreements

Essential Responsibilities:

  • Ensure prioritization of new Technology requests in collaboration with various IT departments and service providers
  • Gather information and prepare presentations to assist in prioritizing technology projects
  • Review progress against overall portfolio of technology projects
  • Lead and manage small-to-medium sized technology initiativesincluding disaster recovery activities
  • Support Enterprise Architects in executing work
  • Maintain a solid understanding of the Service Providers operational processes
  • Maintain a solid understanding of the scope of the Service contract as reflected by service levels, statement of work and pertinent schedules/exhibits
  • Resolve or escalate issues related to Infrastructure Services and Applications Services delivery in a timely manner
  • Work closely with the Governance functions to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance
  • Interact with Service Provider team members, helping to ensure they are properly qualified and staffed appropriately to meet NiSource business needs
  • With IT Operations, drive resolution of operational and service-based issues, reviewing, analyzing and reporting on service provider operations
  • Work with IT Service providers to manage mainframe operations

Key Activities / Deliverables:

  • Infrastructure demand management
  • Service request backlog review
  • Asset & billing review
  • Service management including Service desk
  • Infrastructure Service Catalog management
  • Execute cost reduction strategies
  • Planning & budgeting of third party maintenance

Required for Selection:

  • Bachelors Degree or equivalent work experience
  • Experience working closely with service providers
  • Knowledge of Information Technology trends and best practices
  • Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
  • Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
  • Willing to travel to NiSource business unit or Service Provider locations, as needed


  • 2+ years experience with IT infrastructure deployment, support and management
  • 1+ years experience with leading or supervising Technology initiatives


  • 4+ years experience with IT infrastructure deployment, support and management
  • 2+ years experience with leading or supervising Technology initiatives


  • 6+ years experience with IT infrastructure deployment, support and management
  • 4+ years experience with leading or supervising Technology initiatives

Additional Information (optional):

  • Utility experience
Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration.  Actively participate in creating and contributing to a positive work environment.

How To Apply

For immediate consideration, please apply on-line at before February 13th!

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.