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Operations Strategy & Execution Manager in Columbus, OH at NiSource

Date Posted: 2/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Date Posted:
  • Job ID:

Job Description


Purpose/Job Summary:

The Operations Strategy & Execution (OS&E) manager is responsible for consulting with Sr. Gas Operations leadership, cross-matrix business partners and subject-matter-experts to develop and drive operating plans to deliver upon our Stakeholder Commitments.  The position will serve as chief of staff to the GM, or as a liaison to the Central Services organizations Sr. Leadership team, and is responsible for collaborating across the business to identify and drive opportunities to capture customer value while delivering safe and reliable service.  The OS&E manager will support and monitor the strategic planning process and identify opportunities to drive improvements with a bias towards continuous improvement and standardization in work practices, processes and metrics that will deliver an efficient and effective operations.  The leader will be directly involved in ensuring operating plans and strategic initiatives are aligned across the various departments to ensure that customer and field operations goals are fully realized.


Key Results:

  • The State Operations & Strategy Execution manager will serve as GM Chief of Staff (50%) and as support for the GM to drive common platforms, continuous improvement, customer experience initiatives, and customer value team initiatives (50%)
  • The Central OS&E managers will serve as the Operations liaison to central services organizations focused on matrix business partner collaboration (50%) and continuous improvement and corporate and state Initiatives (50%)
  • Consult with GM and Operations leadership to identify opportunities to drive improvements in work practices, processes and metrics that delivers an efficient and effective operations
  • Lead the identification, prioritization and execution of initiatives to deliver upon NiSource Stakeholder Commitments in partnership with Gas Operations leadership and cross-functional subject-matter-experts
  • Monitor, track and analyze the success of implemented strategic initiatives and operations tactical plans at state level
  • Drive research and analysis of key business and operating issues in support of Operations leadership.  Serve as tactical expert to the Operations team with a neutral position to break through barriers to improve overall execution
  • Consult with cross-matrix business partners (i.e. Damage Prevention, Construction, Safety, Customer, Training, Regulatory, Transformation Office, Finance, etc.) to help achieve their objectives through effective collaboration with Operations
  • Work with teams to identify cultural barriers and resistance and develop or support change strategies that drive successful adoption across Operations
  • Perform special assignments including management of cross functional projects and initiatives
  • Provide support, oversee and coordinate administrative, governance and planning processes as requested (i.e. annual President/GM Roadshows, front line leadership meetings, annual operating plans, etc.)
  • Serve as a partner to the President¿s staff in the strategic planning process.

Principle Duties/ Essential Responsibilities:

  • Strong collaboration with the Operations Strategy & Execution team, Gas Operations leadership, cross-matrix business partners and subject-matter-experts (Pipeline Safety & Compliance, Damage Prevention, Construction, Safety, Customer, Training, Regulatory, Transformation Office, Finance, etc.).
  • Development and execution of common solutions that consider state regulatory policies across Gas Operations.
  • Support greater consistency, improved efficiency and use of best practices across the organization.
  • Support value realization for our customers by making it easier to deliver safe, reliable service.
  • Drive execution of initiatives to deliver upon Gas Operations Operating Plans and NiSource Stakeholder Commitments.
  • Support design, development, implementation and monitoring of Operating Plans and long term strategic plans.
  • Effective employee group interactions (staff meetings, leadership forums, employee engagement, and ongoing special teams such as safety committees, I&D committees, etc.).
  • Participate in all key state leadership meetings
Selection Criteria

Selection Criteria: Key Work Experiences/Technical & Functional Skills

  • Understanding and working knowledge of gas operations strategic direction and key priorities and processes.
  • Knowledge of lean principles, six sigma, continuous improvement or change management methodologies
  • Experience navigating in matrixed leadership and business environments.
  • Strong analytical and problem solving skills, demonstrated sound judgment and decision making skills.
  • Ability to prioritize and to manage multiple, simultaneous and at times, competing deliverables.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Strong financial acumen with experience managing a budget.
  • Must be self-directed, with ability to work both independently and collaboratively.
  • Must be flexible and able to adapt quickly to change.
  • Ability to influence and gain commitment and trust from senior level executives.
  • Ability to comprehend and assimilate complex business processes.
  • Strong critical thinking, problem solving and innovation skills.
  • Excellent oral, written, and interpersonal communications skills as well as skills in facilitation, including sr. leader audiences.
  • Demonstrated ability to take technical information and translate it into terms that are understood by a larger audience. 

Required: Items listed here are essential to performance in the assignment; Candidate would not be considered in the absence of these items.

  • Customer Focus
  • Safety Awareness
  • Valuing Inclusion & Diversity
  • Building Partnerships
  • Facilitating Change


  • Strategic Decision Making
  • Gaining Commitment
  • Continuous Learning
  • Aligning Performance for Success


  • Bachelors¿ degree (preferably in a quantitative discipline such as business, finance, accounting or engineering) or equivalent work experience.
  • Three(3) years of experience with one or more of the following areas within NiSource:  finance, organizational development, performance metrics, gas  operations, continuous improvement, and customer operations
Other Information

Additional Information (optional):

Ability to travel approximately 20% of the time.

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration.  Actively participate in creating and contributing to a positive work environment.

How To Apply

For immediate consideration, please apply on-line at on or before February 26th!

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.


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