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Transformation Consultant - Gas in Columbus, OH at NiSource

Date Posted: 5/18/2018

Job Snapshot

  • Employee Type:
  • Location:
    Columbus, OH
  • Date Posted:
  • Job ID:

Job Description


NiSource, one of the largest fully regulated utility companies in the United States, is currently searching for a Transformation Consultant for Gas. As a full-time member of Nisource¿s Transformation Office, the Transformation Consultant will play a strategic role shaping the future of how NiSource transforms to create a culture of continuous improvement. This highly visible position will work directly with senior leadership and front-line employees to identify and execute game changing solutions that unleash and drive sustainable customer value.

The Consulting Job Family will support and coach business-led Customer Value teams  including business leaders, frontline workers and subject-matter experts  to help the business build capabilities to identify ways to work smarter and more efficiently to unlock value for our customers.

The incumbent will partner with all levels of the business to discover solutions to business challenges and opportunities through critical thinking and problem solving skills, external benchmarking, and internal best practices. As part of the consulting process, a key focus will be placed on providing on-the-job coaching to apply process improvement and change management methodologies, tools and techniques, assist in identifying opportunities, and bring execution knowledge to realize operational and financial benefits.

Key outcomes for success include:

  • Educate and promote a culture of continuous improvement throughout the organization by leading the growth and application of process improvement and change management skills, tools and services
  • Strong collaboration with the broader Transformation team, business leaders and subject-matter-experts 
  • Identification and realization of operational improvements and financial benefits in partnership with the business
  • Value realization for our customers by making it easier to do business with us and easier for our employees to serve
  • Greater consistency, improved efficiency and use of best practices across the organization

Opportunity Identification & Solutioning

  • Partner with Customer Value teams to identify opportunities where process redesign/improvement can significantly impact efficiency, quality, and/or profitability
  • Consult with business resources to discover solutions to business challenges and opportunities through critical thinking and problem solving skills, external benchmarking and internal best practices
  • Build capabilities to provide external insights, analytics, best practices and benchmarking to aide in the identification and solutioning of customer value opportunities
  • Challenge business resources to drive consistency and standardization in developing best practice processes
  • Observe and facilitate cross-functional discussions with key stakeholders and other impacted parties to identify symptoms and root causes
  • Assist business resources in identifying resource requirements and capabilities required to support execution of identified process improvement and change initiatives

Process Management / Lean Consulting

  • Coach business resources through problem identification, data collection, establishing facts and drawing valid conclusions that address the root cause(s) of the problem(s)
  • Coach and teach continuous improvement methodologies and tools including Lean, Six Sigma, Kaizen, time studies, value stream mapping and other process improvement methods to facilitate continuous improvement projects
  • Participate in development of metrics and cost tracking mechanisms to quantify the value of the improvements (e.g. safety, improve quality, reduce costs) associated with specific process improvement initiatives

Organization Change & Culture Enablement

  • Develop comprehensive change management strategies that include: leadership alignment plans, stakeholder impact analyses, communication plans, training plans and measurement approaches
  • Coach business resources in the identification of change implications of proposed initiatives and work with business lead to develop plans to address as part of overall project
  • Coach and teach Customer Value Teams on how to effectively lead and create adoption of continuous improvement projects

Key Competencies:

Process oriented thinker
Believes the right process will bring the right results

Lean knowledge
Possesses hands on knowledge in key lean and process improvement tools

Change Facilitation

Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace

Problem solving
Intellectual curiosity about determining root causes to solve complex problems

Attention to Detail
Attentive to detail and accuracy, performs quality work, continuously looks for improvements, owns/acts on problems, and seeks opportunities to increase effectiveness and efficiency.

Clearly exchanges thoughts, ideas and messages through written, verbal and non-verbal methods that promote an understanding with the target audience. Creates accurate and punctual proposals and reports, shares information and ideas with others in a timely manner. Listens carefully and attentively.

Exceptional Relationship-Building Skills
Leads by building relationships and trust. Proven effectiveness in developing and sustaining collaborative relationships with business partners and functional teams. 

Accountability & Dependability
Meets commitments, accepts ownership of projects and outcomes, takes personal responsibility and sets objectives/standards, stays focused under pressure, meets attendance/punctuality requirements and shows a sense of urgency about getting results.

Key Work Experience / Education:

All Consulting Levels

  • Bachelors degree required
  • Prior experience in a management consulting environment preferred
  • Proven knowledge and abilities in the principles of change management and process improvement
  • Lean, Six Sigma certification preferred
  • Change Management certification preferred
  • Skilled in coaching and facilitation, including frontline workforce to sr. leader audiences
  • PC Tools Skills:  Advanced proficiency in Microsoft Word, PowerPoint, and Excel


  • 7+ years of demonstrated experience in consulting, process improvement and change management leading a project/consulting engagement from opportunity identification through solution and execution across a broad stakeholder base
  • Requires advanced capabilities across a broad spectrum of consulting services, opportunity solutioning, business case development, process and change management

Sr. Consultant

  • 5+ years of demonstrated experience in consulting, process improvement and change management capability leading and/or participating in a project / consulting engagement bringing deep expertise in select areas, yet conversationally skilled in others
  • Requires advanced experience and skillset in one capability area; intermediate capability in other areas


  • 3+ years of demonstrated experience in consulting, process improvement or change management
  • Requires experience and skillset within one capability area (i.e. consulting, process or change management)
  • Demonstrates strong ability and interest to grow multi-skilled

Travel Required: This job requires travel to NiSource facilities for project-based work, up to 80% of the time

Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration.  Actively participate in creating and contributing to a positive work environment.

How To Apply

For immediate consideration, please apply on-line at on or before June 15th!

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.


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