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Upcoming Dispatcher Opportunities Columbus, Ohio (Arena District) in Columbus, OH at NiSource

Date Posted: 2/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Columbus, OH
  • Date Posted:
    2/12/2018
  • Job ID:
    920984

Job Description

Responsibilities

Assigns daily scheduled work orders to ensure the attainment of safety, reliability, and compliance goals. Optimizes workforce to ensure the timely response to field operations and other Distribution Operations' customers.

  • Compliance with federal and state regulations
  • Compliance with company policies as they relate to the processing of work orders
  • Serviceable communication with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply
  • Efficient distribution of workload that is efficiently prioritized to all field employees for the achievement goals and objectives
  • Managed workforce level to ensure timely completion of all daily assignments
  • Exceptional customer service
  • Exceptional response time to emergency calls and facility locates
  • Effective data-gathering, order distribution and communication
  • Results that meet or exceed operational goals
  • Essential responsibilities:
  • Assigns the activities of all field employees for all field work based upon workload requests and manpower availability.
  • Prioritizes and assigns daily work orders to optimize utilization of resources.
  • Monitors work throughout the day, and reprioritizes and reassigns work as necessary to properly manage overtime.
  • Assigns labor and equipment resources that will support the schedule.
  • Coordinates the distribution of work to maximize operations effectiveness.
  • Works with schedulers to ensure the appropriate prioritization and routing of daily work.
  • Manages the backlog of undated and filler work that needs to get done.
  • Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
  • Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply to ensure a collaborative and effective link.
  • Consults with Schedulers to ensure the most efficient assignment of work.
  • Coordinates with others, as appropriate (including outside parties utilities and internal resources/departments).
  • Perform crew adjustments in MDSI based on resource constraints (e.g., employee call out) and notify supervisor of employee's off time.
  • Perform other resource updates in MDSI, as necessary.
  • Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints.
  • Reschedules work (if needed) and ensures that customers are informed of the updated status.   

Qualifications

Key Work Experiences/Education:

  Required for Selection:

  • High School graduate
  • Equivalent work experience taking into account the Responsibilities above
  • Proficient MS Office experience (particularly MS Word and MS Excel)
  • Demonstrated organizational skills.
  • Good communication skills, both written and oral.
  • Valid driver's license and acceptable driving history
  • Must be willing to work overtime, as required

 Preferred for Selection:

  • Two years experience in Distribution Operations
  • Associates degree from an accredited institution or equivalent work experience.
  • Knowledge of Distribution Operations' policies.
  • Dispatching experience is a plus

Other Information

This position is subject to DOT Anti-Drug and Alcohol Misuse Prevention Plan (AMPP) Regulations

The Gas Operations Integration Center is a 24 hour/7 day a week operation. The Assigner schedules work for many of the NiSource field employees throughout various states.

 This position may consist of a non-traditional shift.

For consideration to be placed in the Candidate Pool, please apply on-line at www.nisource.jobs on or before March 4, 2018!

HIRING TIMELINE

These positions are subject to a Customer Operations Assigner Job Fit Analysis (COJFA) and Customer Operations Assigner Aptitude Assessment. Applicants will also be required to attend an Open House Recruiting Event and interview if applicable.

Passing any of the required assessments does not guarantee employment but rather the opportunity to continue through the application process.

THIS POSTING WILL BE REMOVED ON SUNDAY, MARCH 4, 2018. APPLICANTS WILL RECEIVE VIA EMAIL TIME SENSITIVE INFORMATION ON COMPLETING THE CUSTOMER OPERATIONS JOB FIT ANALYSIS ON MONDAY, MARCH 5, 2018 AND WILL HAVE 5 BUSINESS DAYS TO COMPLETE THE ASSESSMENT.

All communication for this application process will be sent via e-mail from either hrdeliveryteam@nisource.com or from another user @nisource.com. Please be sure to check your e-mail frequently throughout the hiring process as well as your junk mail in case any correspondence should be filtered out of your inbox.

After each Assessment, your qualifications will be reviewed in relation to the requirements for the position. Should there be a match, you will be contacted with the next steps in the process. We will be evaluating many candidates during this time period and sincerely appreciate your patience during the process. 


Safety:

Promote a safe work environment by actively participating in all aspects of our employee safety program.  Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.



Inclusion & Diversity

Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.

Treat others with respect and consideration.  Actively participate in creating and contributing to a positive work environment. 


How To Apply

For immediate consideration, please apply on-line at www.nisource.jobs on or before March 4, 2018!


Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.

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By applying, you may be considered for other job opportunities.

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